Q&A WHAT IS PORCELAIN ENAMEL? Porcelain enamel is a durable-yet-glistening glass used since the earliest stages of the lighting industry. Unlike painted finishes, porcelain protects the shade in exterior settings and high-traffic venues and maintains its initial sheen even after years of UV exposure! Acknowledged for the revival of porcelain within the United States, we remain the only company in the nation incorporating this material into lighting designs! Multiple layers of our signature porcelain enamel are applied to handcrafted steel shades. After a few minutes in a 1,600-degree oven, the porcelain hardens to a durable, glistening vitreous coating and is permanently bonded to the steel shade. When compared to other fixtures, porcelain enamel lighting provides a significantly longer lifespan and truly unique aesthetic! ARE ALL OF BARN LIGHT ELECTRIC’S PRODUCTS MADE TO ORDER? All products found in this catalog, outside of our Quick Ship Collection, is made to order. Thanks to the wide variety of customizing options we offer, we begin the manufacturing process only after an order is placed. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Because our lights are fully made-to-order, it typically takes 7 to 14 business days to manufacture an order. However, the lead time for your individual order may vary with current order volume, current supply chain issues and any customizations made to your fixture. If your order is time-sensitive, please contact our Customer Care Team and we can work with you to ship your order as quickly as possible. DO YOU SHIP TO CUSTOMERS OUTSIDE OF THE UNITED STATES? Yes, we do ship to customers located in countries outside the United States. We recommend that international customers place orders directly through our Customer Care Team for ease of ordering. Please note that international customers are responsible for shipping costs and all duties and taxes imposed by the country of import. WHERE CAN I FOLLOW YOU ON SOCIAL MEDIA? Barn Light Electric can be followed on Instagram, Facebook, Twitter and Pinterest! We are also on several residential and commercial design websites including Houzz and Mortarr. We love seeing customer photos so feel free to share pictures of your projects. Just tag us in your post and use the hashtag #mybarnlight. CAN I REQUEST FINISH SAMPLES? Absolutely! Finish samples are great if you are trying to decide among several finish options or unsure what colors would look best in your space. If interested, check out our finish sample page under the Inspiration menu or contact our Customer Care Team for more information. DO YOU OFFER DISCOUNTS ON LARGE ORDERS? Yes, discounts are available for large-volume orders. Contact our Customer Care team to find out if your order qualifies. DO YOU OFFER TRADE DISCOUNTS? Trade discounts are available for pre-qualified professionals. Find out more about this program and apply by visiting www.barnlight.com/trade-discount-application. I’M RENOVATING MY HOUSE. CAN MY CONTRACTOR GET A TRADE DISCOUNT? Yes, your contractor can sign up for a trade account. We typically approve accounts within 48 hours excluding weekends. HOW DO I CONTACT YOU? Our Customer Care Team is available Monday through Friday, 9AM to 6PM Eastern Time, and can be reached at 800-407-8784. To email us, please direct inquiries to [email protected], and we’ll get back to you as soon as possible. We also have an online chat function available from our home page. EMAIL [email protected] PHONE Toll Free: 1-800-407-8784 Office: 321-269-2299 ADDRESS 320 Knox McRae Drive, Titusville, FL 32780 THE FINE PRINT Additional information on Shipping Rates, Returns, Cancellations, Trade Discounts, Gift Certificates, Warranties as well as our complete Terms and Conditions can be found on our website at www.barnlight.com or by contacting our Customer Care team at [email protected]. 230 WHERE VINTAGE & MODERN COLLIDE™ BARNLIGHT.COM 800.407.8784 230
